What happens if there are multiple failed login attempts on my account?

Failed login monitoring

EVIDENT actively monitors login attempts on your account. After 5 or more failed attempts, our system flags the activity and takes two actions.

What happens

1. You receive an email letting you know about the failed attempts, including the IP address and timestamp — so you can determine whether it was you, or someone trying to access your account
2. The EVIDENT compliance team is alerted so we can investigate and take preventive action if needed

What you should do

• If the failed attempts were you (typo, forgot password), no action needed beyond logging in successfully
• If you don't recognise the attempts, change your password immediately using the password reset flow, and contact support@evident.capital
• Make sure your 2FA is set up and your authenticator app is on a device only you control

Repeated suspicious activity

If we see ongoing suspicious activity from your account, we may temporarily lock the account as a precaution and contact you directly to verify your identity before reopening access.